Property & Guest Experience Manager for Unique Airbnb

Location: Budapest, Hungary Property: Poppy Island — a large and special Airbnb accommodating up to 20 guests Position Type: Ongoing freelance position (KATA or equivalent, invoicing required) Expected Pay: €1400 - €2000 per month (with incentivized performance and more potential properties) Start: Immediate ABOUT THE ROLE We operate one of Budapest’s most premium short-term rentals — a beautifully designed, high-capacity property with sweeping views of the Danube and Parliament that attracts groups from around the world. Guests pay for excellence, and we expect to deliver it in every detail. We’re seeking a Property & Guest Experience Manager — someone local, reliable, resourceful, and deeply service-oriented — who will take full ownership of ensuring every stay is truly five-stars. This job is more than logistics; it’s hospitality at the highest level. We want someone who takes pride in delighting guests, spotting opportunities to surprise them, and resolving challenges before they ever become problems. WHAT YOU'LL DO You’ll be the on-the-ground heartbeat of the property, ensuring operations, presentation, and guest experiences are consistently exceptional. IDEAL CANDIDATE You’re someone who thrives on service and precision. You might have a background in hospitality, operations, or high-end event coordination — but above all, you’re someone who cares deeply about doing things right. You have: Fluent English, excellent communication skills, and you speak Hungarian. Strong organizational skills and the ability to manage multiple moving parts independently. High emotional intelligence and an instinct for handling guests gracefully. Good judgment and integrity — we trust you to represent us in every interaction. Residence in or near Budapest (near daily access to the property required). COMPENSATION This is a freelance position under KATA or equivalent (invoice required). The compensation package is comprised of three parts: a base retainer, commission on the property’s revenue, and a performance bonus. Base Retainer: €500 per month for ongoing availability, coordination, and operational oversight. Commission on Gross Monthly Revenue: Each night is around €1,000, and you will have the ability to raise and lower these prices to drive and optimize more bookings and higher nightly rates. Commission structure: Up to €8,000 revenue: 2.5% €8,001 – €15,000 revenue: 3.5% €15,001 – €25,000 revenue: 5% Over €25,000 revenue: 6% Bonus for Five-Star Reviews: €50 for every 5-star review. Example: If you do the job well, the expected monthly income ranges from €1,400–€2,000+, depending on occupancy and guest satisfaction. Other Bonus Possibility: €1,000 on achievement of “Airbnb Top 1% of Homes.” HOW TO APPLY Please send your application to: js@platinumproperties.live Please include: An introduction about yourself and your relevant experience in hospitality, guest relations, or property management. Feel free to include examples of times you made guests feel truly cared for, or links/references to similar work you’ve done. Where you are based in Budapest and your general availability (including any regular commitments). Scenario: Imagine a group of 10 guests paying €1,000 per night for a three-night stay. On their first morning, after you bring them a small welcome treat, they mention they’re disappointed the view of Parliament isn’t as good as they expected. How would you handle this situation to ensure they still leave a five-star review? ABOUT US Platinum Properties is a family-run collection of premium short- and long-term rental homes in Budapest, Vienna, and London. We focus on creating elegant, comfortable, and memorable stays through thoughtful design, exceptional hospitality, and meticulous attention to detail. We manage a small portfolio of handpicked properties — each one personally curated and maintained to the highest standard. Our flagship Budapest home, known internally as M1, is featured on the homepage of our website (https://www.platinumproperties.live) and represents the kind of experience we strive to deliver everywhere: beautiful spaces, meaningful comfort, and truly five-star service. While we operate professionally, we remain a tight-knit family business. We believe in kindness, responsibility, and pride in every guest experience — values we hope our collaborators share.