Payroll Support Specialist (German)

Your Responsibilities: Inquiry Management: Assist the team in managing and resolving payroll-related inquiries. First-Level Support: Handle support tickets and respond to employee questions via email, phone, and in person. Issue Escalation: Escalate complex issues to higher-level support when necessary. Effective Communication: Communicate promptly and effectively with employees to address concerns and prevent misunderstandings. Escalation Management: Take responsibility for managing escalations and promoting a positive work environment. Your Qualifications: Language Proficiency: Native or fluent in German (C1 level), with strong proficiency in both written and spoken communication, as well as English fluency. Empathy & Negotiation Skills: Strong negotiation abilities and high empathy, with the ability to remain calm and solution-focused in challenging situations. Customer Orientation: A customer-oriented mindset, always striving to find optimal solutions. Organizational Skills: Strong logical thinking and organizational abilities. Team Collaboration: Willingness to work on-site and collaborate as part of a dedicated team. What We Offer: Relocation Assistance: Support for candidates moving to Essen. Health Benefits: Private health insurance after the probation period. Dynamic Work Environment: Work as part of a dynamic and multicultural team. Wellness Perks: Regular fruit deliveries for a healthy lifestyle and free drinks. Employee Wellness Schemes: Partnerships with fitness centers, restaurants, and beauty care providers. Join a forward-thinking company where your customer service skills and attention to detail will play a pivotal role in supporting employees with payroll inquiries.