Incident Manager

Looking for a challenging role as an Incident Manager? One of our leading clients is currently seeking an Incident Manager to join their team based in Hereford, UK. This is a full-time position with hybrid work options, including the opportunity to work from home. As an Incident Manager, you will be responsible for managing the resolution of any major IT issues that arise within the company, including but not limited to system outages, network problems, and security breaches. You will work closely with stakeholders across various departments, ensuring that incidents are resolved quickly and efficiently, and that communication is maintained throughout the process. Responsibilities: Manage the resolution of major IT incidents, including root cause analysis and follow-up actions. Communicate with stakeholders and other teams during incident management, ensuring that everyone is kept informed of the situation. Work to minimize the impact of IT incidents on the business, ensuring that critical systems are restored as quickly as possible. Identify and implement process improvements to minimize the occurrence of IT incidents. Ensure that all incidents are properly documented in accordance with company policies and procedures. Lead post-incident reviews to identify areas for improvement. Requirements: Bachelor's degree in computer science, information technology or a related field. At least 5 years of experience in IT incident management, with a focus on major incidents. Knowledge of ITIL processes, including incident, problem, and change management. Excellent communication skills, with the ability to communicate effectively with technical and non-technical stakeholders. Strong analytical and problem-solving skills, with the ability to prioritize tasks effectively. Adept at managing multiple incidents simultaneously, while working under pressure. Experience in a fast-paced, dynamic work environment. Willingness to work outside normal business hours, as required. If you are a proactive problem solver with a passion for delivering excellent customer service, then we encourage you to apply for this exciting opportunity today.