German Speaking Customer Support Advisor

DUTIES AND RESPONSIBILITIES: Handle all incoming contacts from customers of a retail company through various channels (phone, email and chat) Develop your knowledge continuously to effectively answer customer queries and resolve potential issues Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information Offer extra telecom services Make sure that great levels of client service is delivered at all times and ensure a positive experience. REQUIREMENTS: C2 level of German and B1 English, both oral and written Passionate about customers and customer service Technical as well as sales skills will be an advantage Problem-solving skills Upbeat and positive attitude Ability to identify, apply and explain your product and/or service expertise with clarity. OFFER: Excellent remuneration package Relocation support for the most motivated candidates Upselling bonuses Private medical insurance Unlimited contract Shifts Monday – Sunday 09:00-23:00 Meal cards Performance bonus A dynamic and creative team with positive and friendly atmosphere Guidance and tools to reach your full potential