Desktop Support Engineer L2

WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT ATHENS, GREECE! Contract: 14 months contract Salary: 1,300 EUR gross monthly Start your journey with Excis and grow with us Requirements What You’ll Do: • Provide IT support for incidents, service requests, and general queries via phone, remote access, email, and onsite visits; resolve issues using ServiceNow and document actions accordingly. • Deploy and maintain IT equipment (PCs, laptops, Cisco phones, mobile devices, etc.), support application rollouts, perform asset management, and act as a liaison between IT Operations, customers, and external service providers. • Perform reporting and management tasks, including escalation handling, SLA adherence tracking, knowledge sharing, and maintaining internal IT processes and documentation. What you need: • 3–5 years of experience in IT support roles • Proficiency with Windows 10, macOS, and Microsoft Office Suite • Imaging and deploying Windows OS • Understanding of basic networking concepts (TCP/IP, Ethernet, Windows Networking) • Experience supporting networked printers and AV systems • Familiarity with asset management and inventory tracking • Fluent in English and Greek Why Join Us? This is a hands-on role in a collaborative environment where your contributions directly impact user satisfaction and operational success. You'll work with a diverse team and have the opportunity to expand your technical knowledge while supporting a variety of technologies and users.