Customer Service

1. Patient Reception & Service - Greet patients warmly and professionally upon arrival - Manage patient registration, appointments, and check-ins - Handle walk-ins, phone calls, WhatsApp, and enquiries promptly 2. Appointment & Scheduling - Arrange, confirm, and reschedule appointments accurately - Coordinate schedules with doctors, therapists, and nurses - Follow up on missed appointments and pending enquiries 3. Administrative Duties - Maintain accurate patient records and documentation - Prepare invoices, receipts, and handle payments - Ensure consent forms and required documents are completed 4. Communication & Coordination - Act as a liaison between patients and medical/aesthetic team - Relay accurate information regarding treatments and pricing - Escalate patient concerns or complaints appropriately 5. Sales & Support - Ensure clear explanation of packages and follow-ups 6. Compliance & Professionalism - Maintain patient confidentiality at all times - Follow clinic SOPs, MOH guidelines, and internal policies - Keep front desk area tidy and professional Requirements - Minimum basic experience in customer service or clinic front desk - Good communication and interpersonal skills - Comfortable with WhatsApp, calls, and basic computer systems - Well-groomed, polite, and service-oriented