Customer Service (Japanese)

Sports shoe project Customer Service Japanese HC: 2 DOJ: 24th Nov Location: Sunway Visio We are looking for the candidate who can join immediate, Rm7500-8000 KPI RM300 Non- Native japanese JD Responsibilities: Build trust by understanding the unique needs of our customers and resolving every situation with a wow factor Manage and prioritize multiple concerns simultaneously, including communication via phone, email, and live chat Process webshop orders/exchanges/returns/warranty claims in Salesforce/Microsoft Dynamics Advise our customers as to which On product(s) is the best for them Respond to all inquiries within 24 hours while identifying any escalated unresolved issues Communicate with our third-party warehouse and shipping partner daily regarding orders, returns, and any order discrepancies Lead and participate in special projects as needed to improve team function and increase our wow factor Other duties as needed Requirements: Experience in customer support roles, preferably with experience providing customer support via phone, email, chat, and social media Great attention to detail Effective communication across all levels and functions Always keeping the customer needs front of mind and a passion for creative solutions Excellent interpersonal skills with a focus on relationship building, listening, and questioning skills Excellent written and oral communications skills Always thinking of ways to improve the customer experience with a sense of urgency to deliver the wow