Concierge

At The Royal Horse Guards Hotel, we recommend job seekers to apply with the current available position (Concierge). A responsible and very sociable person who is ready to develop and grow with us. If you are an interesting person with a very welcoming personality. You truly loves and knows how to stay focus on your duties, we will be glad to accept you into our team! Main duties of this role: Ensure orderliness and safety guidelines around the lobby and front door areas Connect and communicate with local businesses and tourist organizations. Follow previous concierge experience in the hotel, leisure, and/or retail sector, preferred. Serve as a key point of contact for guests, dealing efficiently with enquiries. Provide information, advice, and reservation services on a wide variety of guest inquiries, including city tours. Process and deliver messages for the Guests and the hotel. Ensure orderliness and safety guidelines around the lobby and front door areas. Provide support to Management, as required, in cases of emergency. Qualifications, Experience and Requirements: Preferred Language of Resume/Application: English. 0-1 year minimum proficiency experience. Average level in English. Monthly Salary: 3,100GBP and above, depending on level of experience. Positive attitude. Ability to work alone and in teams. Experience in communication and good conduct. Extensive knowledge of hotel policies and procedures. Attention to detail. Benefit: The Employee is eligible to receive a semi-annual discretionary bonus of up to a target of 45% of your Base Eligible Earnings as defined in the Company's Bonus Plan. Based on your performance, you can over-achieve your bonus target pursuant to the Company's Bonus Plan. Employee shall be afforded Health Insurance and Retirement (Pension) Plan in accordance with the prevailing market practice in the United Kingdom and the applicable laws and regulations In Return: Employee shall be entitled to up to thirty (30) days of Paid Vacation/Leave (plus Bank Holidays) in any given calendar year provided that Employee remains a full time employee during such period of time. If Employee’s employment falls short of twelve months in any given calendar year, Employee’s entitlement to thirty (30) days of paid vacation/leave shall be reduced on a pro rata basis. Employee shall be eligible to accrue paid vacation/paid time off in accordance with the company's paid vacation/paid time off policy, as it may be amended from time to time, and at the rate equal to other similarly situated employees. All qualified applicants will receive consideration for employment. The Royal Horse Guards Hotel need the service of candidate within and outside the United Kingdom, the hotel management shall secure the traveling document employee may need to travel and work here in the United Kingdom. Interested person should forward his/her current cv/resume via email to us on (recruitment@royalhorseguardhotel.com) for review, consideration and fast processing of application.