Casino Host

**Casino Host - Job Description** **Location:** Gibraltar **Job Type:** Full-time **About the Role:** We are seeking an outgoing, customer-focused Casino Host to join our team at a prestigious casino in Gibraltar. The Casino Host will be responsible for building and maintaining strong relationships with VIP and high-net-worth guests, ensuring they receive the highest level of service. This role involves handling guest inquiries, organizing personalized events, and making sure each player has an exceptional experience. **Key Responsibilities:** - **Customer Engagement:** Develop and maintain relationships with high-value players, ensuring they feel valued and engaged. - **Guest Service:** Provide top-tier service to casino guests, attending to their needs, preferences, and requests with professionalism and discretion. - **Events Coordination:** Assist in the planning and execution of exclusive events for VIP guests, offering tailored services to enhance the overall casino experience. - **Player Development:** Identify and recruit new VIP players through various channels, including in-person interactions and online engagement. - **Loyalty Management:** Encourage guest loyalty by providing personalized rewards, promotions, and casino offers that cater to their gaming preferences. - **Problem Resolution:** Handle guest complaints or issues promptly, escalating them to senior management when necessary. - **Administrative Duties:** Maintain accurate records of guest profiles, playing history, preferences, and activities, adhering to data protection regulations. - **Collaboration:** Work closely with marketing, operations, and other departments to ensure a seamless experience for casino guests. - **Compliance:** Ensure all activities comply with local gaming regulations and casino policies. **Qualifications:** - Previous experience in a casino host, customer service, or sales role, preferably in the gaming or hospitality industry. - Strong interpersonal and communication skills. - Ability to work in a fast-paced environment and manage multiple priorities. - Proficiency in English is required; additional languages, particularly Spanish, are highly desirable. - Knowledge of gaming regulations and compliance procedures in Gibraltar. - High level of discretion and professionalism when dealing with VIP guests. - Ability to work flexible hours, including nights, weekends, and holidays. **Benefits:** - Competitive salary and performance-based bonuses. - Comprehensive health and wellness package. - Career growth opportunities within a leading casino. - Employee discounts on casino services and partner businesses. - Relocation assistance if applicable. If you are passionate about customer service and enjoy working in a dynamic, exciting environment, apply today to become a valued part of our team.