Are you looking for a part-time opportunity to be part of the exciting world of live events and entertainment in Los Angeles?
On-Site - Los Angeles
in Creative - Stage & Theatre
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in Hospitality, Tourism & Retail - Hospitality
Are you looking for a part-time opportunity to be part of the exciting world of live events and entertainment in Los Angeles? We are thrilled to collaborate with one of our esteemed clients in the entertainment industry to present an outstanding Part-Time Box Office Staff role. This is your chance to join a dynamic team and contribute to the seamless operation of a renowned venue in LA.
Our client is a leading entertainment company dedicated to creating unforgettable experiences for audiences. As a Part-Time Box Office Staff member, you will play a crucial role in ensuring smooth ticketing operations, providing exceptional customer service, and contributing to the overall success of events.
1. Ticket Sales and Distribution: Assist customers in person or over the phone, providing accurate and friendly service for ticket sales and distribution. Process transactions efficiently and ensure that customers receive the correct tickets.
2. Box Office Operations: Operate computerized ticketing systems to process ticket sales, exchanges, and refunds. Maintain an organized and efficient box office workspace, ensuring the availability of necessary supplies and equipment.
3. Customer Service: Provide excellent customer service by addressing customer inquiries, resolving issues, and handling complaints in a professional and timely manner. Assist patrons with seating arrangements and accessibility needs.
4. Event Information: Have a thorough understanding of upcoming events, including dates, times, seating arrangements, and ticket prices. Effectively communicate event information to customers, guiding them in making informed ticketing decisions.
5. Cash Handling and Reconciliation: Accurately handle cash transactions, including cash, credit card, and digital payments. Reconcile daily sales and deposits, following proper cash-handling procedures.
6. Ticketing System Maintenance: Assist with the maintenance and updating of the ticketing system, including event setup, seat assignments, and pricing updates. Ensure accurate and up-to-date event information within the system.
7. Will Call Services: Manage will call services, ensuring that customers receive their tickets promptly and efficiently. Verify customer identification and process ticket pickups in compliance with established procedures.
8. Reporting and Documentation: Prepare reports related to ticket sales, attendance, and customer feedback. Maintain accurate records of ticket inventory, sales, and financial transactions.
9. Team Collaboration: Collaborate with other box office staff, ushers, and event personnel to ensure a seamless and enjoyable experience for customers. Assist with crowd management and coordinate efforts during peak periods.
10. Venue Support: Provide general support to the venue operations, including assisting with event setup, signage placement, and customer flow management. Contribute to maintaining a clean and organized box office area.
Skills and Requirements:
- Customer Service: Possess excellent interpersonal and communication skills. Demonstrate a friendly and approachable demeanor when interacting with customers, resolving issues with tact and professionalism.
- Attention to Detail: Exhibit strong attention to detail, ensuring accuracy in ticketing transactions, seating assignments, and customer information.
- Organizational Skills: Ability to multitask and prioritize tasks effectively in a fast-paced environment. Maintain an orderly and efficient box office workspace.
- Computer Proficiency: Familiarity with computerized ticketing systems and basic computer applications. Ability to learn new software and technologies quickly.
- Cash Handling: Experience in handling cash transactions accurately and efficiently. Understanding of proper cash-handling procedures and reconciliation processes.
- Problem-Solving: Display strong problem-solving skills, effectively addressing customer concerns and resolving conflicts in a positive manner.
- Adaptability: Thrive in a dynamic and evolving environment. Stay calm under pressure and adapt to changing circumstances and event requirements.
- Team Player: Work collaboratively with colleagues and event staff to ensure a cohesive and harmonious operation. Contribute to a positive and supportive team atmosphere.
- Availability: Flexibility to work evenings, weekends, and holidays, as required by event schedules.
If you are enthusiastic about live events, possess excellent customer service skills,
and thrive in a dynamic environment, this Part-Time Box Office Staff role is an excellent opportunity to be part of the vibrant entertainment industry in Los Angeles. Apply now to join our client's esteemed organization and contribute to creating memorable experiences for audiences!