Bilingual Travel Advisor with Czech or German

Your Role as a Bilingual Customer Advisor: *Respond and record consumer inquiries/questions raised through free phone lines for customers; *Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database; *Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy; *Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately; *Troubleshoot through the use of open questions, support documents, and system training; *Offer recommendations to common problems or frequently asked questions. Requirements *High School Diploma or Higher *Native/Fluent in Czech or German C1 *Good level of English, C1; *Good Problem-Solving Skills *Strong troubleshooting skills