Assistant Manager Front Office

We required a service of an Assistant Manager Front Office, a responsible and very sociable one, ready to develop and grow with us. If you are interesting, responsible with active personality. You truly loves and knows how to socialize, we will be glad to accept you into our team! Responsibilities: Achieve positive outcomes from Guest queries in a timely and efficient manner. Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required. Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments. Maximize room occupancy and use up-selling techniques to promote hotel services and facilities. Demonstrate a high level of customer service at all times. Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts. Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties. Please Note The Following: Monthly Salary: 4500GBP and above depending on level of experience. Employment type: permanent, (Full Time) Qualifications, Experience and Requirements: Preferred Language of Resume/Application: English. 1 year minimum proficiency experience. Average level in English. Positive attitude. Good communication skills. Ability to work on own or in teams. Extensive knowledge of hotel policies and procedures. Attention to detail. Customer service and leadership skills. Interested person should forward or attach current cv/resume via email to the Human Resources Department of the Shangri-La Hotel, The Shard, London for fast processing of application and consideration.