🚀 Dutch Customer Support Specialist – Finance sector

💼 What You’ll Be Doing Join a dynamic Finance & Customer Support team supporting a globally recognized online payments platform. Your day-to-day will include: Handling inbound & outbound customer interactions (calls + written channels) Supporting customers with account funding & transactions Negotiating payments and securing promise-to-pay agreements Investigating and resolving account & collections inquiries Educating customers on products, account history & protection policies Supporting vulnerable customers with care and professionalism Managing insolvency-related cases Updating internal systems with accurate notes Coordinating with internal teams when needed 🌍 Work Setup & Schedule 📍 Location: Lisbon (Portugal) 🏢 Training: 1 month on-site 🏡 Work From Home after training 🗓 Schedule: Monday–Friday, 08:00–17:00 🌴 Weekends Off (Saturday & Sunday) 📄 6-month contract 💰 Salary & Benefits 💵 Base salary: €1,100 x14 months/year ➕ Complexity bonus: €80 x11 months/year 🍽 Meal allowance: €7.63 per working day 🌍 International experience in a global fintech company 🏡 Remote work model after training 🧠 What We’re Looking For 🇳🇱 Dutch (C2 / Native level) 🇬🇧 English (B2 level or higher) Experience in customer service, retail, hospitality, or call center (1–2 years preferred) Strong communication & negotiation skills Comfortable handling sensitive financial conversations Able to multitask across systems in a fast-paced environment Independent and disciplined working from home ✨ Why This Role Stands Out This isn’t just another support job — it’s your chance to: Build experience in the fast-growing fintech industry Work with an international team in Lisbon Transition to remote work while keeping structure and stability Gain valuable skills in negotiation, finance, and customer management 📩 Interested? If you're a Dutch speaker ready for a new challenge in Lisbon (with remote flexibility), apply now and let’s talk!